Why do you collect my personal data?
To personalize your experience, ensure treatment safety, process transactions, and deliver tailored skincare recommendations.
Can I delete my information?
Yes, you have the right to request data deletion at any time, unless legal or medical reasons require us to retain it.
Do you sell my data?
Absolutely not. We value your trust and never monetize your personal information.
How secure is my data?
Extremely secure. We use bank-level encryption, access control, and regular audits to ensure your data is safe.
What rights do I have under GDPR?
You have the right to access, correct, delete, restrict processing, and object to the processing your personal data.
How do I manage cookie settings?
You can visit our Cookie Preferences page or adjust your browser settings to manage cookies easily.
1. Can I return opened products?
No, for health and safety reasons, opened products cannot be returned unless they are defective.
2. How long does a refund take to process?
Typically, 7–10 business days after we receive the returned product.
3. Can I return a product purchased in-store?
Yes, but the return must be made in the same store with a receipt.
4. What if my product is damaged upon arrival?
Contact us immediately with photo evidence, and we’ll expedite a replacement or refund.
5. Are aesthetic treatments refundable?
Generally, no. But in exceptional clinical cases, store credit may be issued.
6. How do I contact customer support?
Via our support page at Beautie Pharma Support, phone, or live chat.
1. Do you ship to remote or rural areas?
Yes! We’ve delivered to islands, villages, and military bases.
2. How do I track my order?
After checkout, you’ll receive a tracking link by email and SMS.
3. Can I change my delivery address after placing an order?
Yes, within the first 12 hours. Contact support ASAP.
4. Will I have to pay customs fees?
Some countries require import fees. We provide the necessary paperwork to simplify the process.
5. What if my package is lost or damaged?
We’ll reship it free of charge or offer a full refund—your choice.
6. Do you offer same-day delivery?
Currently in select UK and Spain cities. Check availability before ordering.